You can find the answers to our most Frequently Asked Questions below.

What is required to view videos on Mt. Ararat Internet TV Can I use the Netscape browser to watch videos on Mt. Ararat Internet TV? Can I use my Apple Macintosh to watch videos on this web site? Can I use the AOL browser to watch videos on this website? Can I use QuickTime or RealPlayer to watch videos on this website? Are cookies required to watch videos on this website? Can I download videos from the Mt. Ararat Internet TV sites to my computer? I have Windows Media Player 10 and am not able to watch the video. Why are the videos choppy or freezing? Why can I hear the audio but not see the video? What does bandwidth mean and what is the difference between 300k and 500k? Even though I have all the system requirements, why can't I see or hear any videos? I am able to view the pre-roll video ads but after it finishes playing it begins to show the buffering screen and never shows video again. What can I do? Why is the Mt. Ararat Internet TV video viewer cutoff at the bottom of my monitor? How do I enlarge the video to full screen? How do I return from full screen video to normal size video viewer? Can my company firewall be blocking the video? What about my office computer - could it be the problem? How do I save my videos to my computer, instead of opening them in the video player? My video seems to be stuck. I see the buffering animation, but the number is not increasing. How can I watch a Pay Per View video? I am still having problems. Can you help me?

1. What is required to view videos on Mt. Ararat Internet TV?

Operating Systems supported:
Microsoft Windows XP, Vista or Apple/MAC OS X.

Media Player:
Microsoft Silverlight video player (Click here to install)

Browser:
Microsoft Internet Explorer 6.5 or later (Click here to install)
FireFox 3.0 or later (Click here to install)
Safari 3.0 or later (Click here to install)

Mac Users:
Apple OS X users will be able to watch video after downloading Microsoft’s Silverlight player.

2. Can I use the Netscape browser to watch videos on Mt. Ararat Internet TV?

To have the best video viewing experience with Mt. Ararat Internet TV, we recommend that you use Internet Explorer version 6.5 and above, Firefox version 3.0 and above or Safari version 3.0 and above.

3. Can I use my Apple Macintosh to watch videos on this web site?

This website is currently optimized for Mac users with OS X running Firefox version 3.0 or Safari version 3.0 and later.

4. Can I use the AOL browser to watch videos on this website?

This website is not designed to work on the AOL browser. Therefore, you may encounter some technical difficulties. To be fully compatible with the Mt. Ararat Internet TV site, we recommend that you use Microsoft Internet Explorer version 6.5 and above, Firefox 3.0 and later, or Safari 3.0 and later.

5. Can I use QuickTime or RealPlayer to watch videos on this website?

This website does not support QuickTime or RealPlayer. You must use Microsoft’s Silverlight 2.0 or later.

6. Are cookies required to watch videos on this website?

Yes, cookies are required to view this website. The following are step-by-step instructions to enable cookies on your
browser. Note that these instructions may vary slightly for different browser versions.

On Internet Explorer 6.5:

1. Start Internet Explorer.
2. Click the Tools menu and choose Internet Options.
3. Click the Privacy tab to display the Privacy panel.
4. Use the verticle slide bar to adjust your privacy settings to Medium.
5. Click the Advanced button.
6. Verify that the Override Automatic Cookie Handling option is not checked. Note that if you prefer to use the Override Automatic Cookie Handling option, you must accept first-party cookies for watching videos on this website. Though not required for viewing, we strongly recommend also accepting third-party cookies for the best viewing experience.
7. Click OK.
8. Click OK again.
9. Close all open Internet Explorer browsers.
10. Reopen the browser and return to this website.

On Firefox:

1. Start the Firefox browser.
2. Click the Firefox menu and choose Preferences.
3. Click the Privacy icon.
4. Select "Accept cookies from sites" in the Cookies section.
5. Close the panel.
6. Why do I have to keep entering my e-mail address into the registration?
   
   Suggestion One - Cookie Settings (for Microsoft Internet Expolorer browsers)
   
   1. Go to the Tools menu and select Internet Options (unless already there).
   2. Click the Privacy tab.
   3. Click the 'Advanced' button.
   4. Put a check in the box 'Override Automatic Cookie Handling'.
   5. Under 'First Party Cookies', select the 'Prompt' radio button.
   6. Now put a check in the 'Always Allow Session Cookies' box.
   7. Click OK.
   8. Click OK again.
   9. Test the registration again.

   Suggestion Two - Ad/Pop-up Killers

   1. Ad killers or pop-up blockers can unintentionally block the registration. If you use an ad or pop-up blocker,
      please temporarily disable the program to test to see if the registration can be completed.
   2. If you are then able to complete the registration, you may then be able to use the ad/pop up blocker by
      adding an exception. Your ad/pop up blocker will have information on adding exceptions in the manual or
      check with the manufacturer for the proper settings.

   Suggestion Three - Security Settings (Internet Explorer only):

   1. Go to the Tools menu and select Internet Options.
   2. Click the Security tab.
   3. Click the Trusted 'Sites' icon and add the web address. Click 'OK'.
   4. Click the Restricted Sites icon. If the message says "No sites are in this zone", fine. Otherwise click the
      Sites... button and make sure the web address is not listed there. Click 'OK'.
   5. Click the Internet icon.
   6. If the slider is not visible, click the 'Default Level' button. If the slider is set to High, move it down to Medium.
   7. Click the OK button.
   8. Test the registration again.

   Suggestion Four - Alternate Browsers

   1. We actively support Internet Explorer and Firefox browsers - cookies may appear 'turned off' in alternative
      browsers. At this time we can only suggest Internet Explorer and Netscape browsers as a work around.

7. Can I download videos from the Mt. Ararat Internet TV sites to my computer?

All videos are currently available in a streaming format only. Therefore, you can view the videos but you can not download the files to your computer. Please note that viewers have the right to view the videos but do not have the legal rights to download the videos.

8. I have Windows Media Player 10 and am not able to watch the video. (Only applicable for videos airing on
Mt. Ararat Internet TV in Windows Media Player)

During installation, Windows Media Player 10 will set its default video acceleration settings in a mode that may prevent your computer from being able to play the video. The solution is to adjust your video acceleration settings. To do this, click on the Tools menu in Windows Media Player 10, and then click Options. Next click on the Performance tab and then click the Advanced button. Enable 'Use high quality mode' by placing a check next to it. Then click OK on the Video Acceleration Settings and click OK to close the Options menu. If the problem persists, go back to the Video Acceleration Settings and adjust the slider from Small to Large under Digital Video. Then apply your settings.

9. Why are the videos choppy or freezing?

The quality of the video clip you are watching mainly depends on two factors: (a) the speed of your Internet connection and (b) the bit rate (speed) of the video clip. The faster the bit rate of the video clip, the better the quality. However, thespeed of your Internet connection will limit which video clip bit rate you can watch. For example, if you only have a 56kbs dial up connection to the Internet, the highest video clip bit rate that you will be able to watch will be 56kbs or less. If you try to watch a video clip with a bit rate of 300kbs over a dial up connection, the video will not play. We stream multiple bit rates for each video clip. Each bit rate is optimized for the different types of Internetconnections available (DSL/Cable Modem/T1). For the best viewing experience, we recommend a high speed Internet connection such as DSL or Cable Modem with a minimum download speed of 300kps.

It is important to note that even if you have a high-speed connection (DSL/ Cable Modem/ T1), Internet traffic congestion affects yourconnection speed and/or video performance. You will get slower or faster speeds at different times depending on peak or off-peak use hours. You may also get slower speeds during the morning and afternoon, but faster speeds late at night when fewer people are online. Also, streaming quality decreases when multiple people share the same Internet connection (e.g. at work or on a home network).

Please check the speed of your Internet connection by clicking on http://www.speakeasy.net/speedtest . Select the
nearest major city listed and get a speed test. The results wil provide you with both your download and upload speeds.

10. Why can I hear the audio but not see the video?

This occurs when the speed of your Internet connection is lower than the bit rate of the video clip you are watching and can be caused by Internet traffic congestion reducing the speed of your connection below what it should be (for example, you have a high speed DSL or cable modem connection to the Internet, but due to Internet congestion or shared usage, the effective speed of your Internet connection is actually closer to a 56kbs dial up connection).

11. What does bandwidth mean and what is the difference between 300k and 500k?

Bandwidth is a term used to describe connection speed to the Internet. The numbers 300k, 500k and others describe
the minimum Internet connection you need to experience the associated video or audio program. For instance, 300k
requires a minimum of a 300 kbps connection to the Internet. The content may be transferred at a lower rate as long as it is suitable for the connection speed. In general, you can always play a lower speed video over higher speed lines, but a higher number (300k, 500k, 700k, etc.) generally provides better overall quality of streaming.

12. Even though I have all the system requirements, why can't I see or hear any videos?

If you launch Mt. Ararat Internet TV while other audio applications -- including but not limited to mp3 players -- are
running, you may have trouble hearing Mt. Ararat Internet TV sound. If this is the case, close your browser and all audio applications. Restart your browser and enter Mt. Ararat Internet TV.

13. I am able to view the pre-roll video ads but after it finishes playing it begins to show the buffering screen and never shows video again. What can I do?

If live video is not present the most likely cause is that Mt. Ararat is not streaming any live video at the moment. If any on demand videos are available please select one to watch an event on-demand.

14. Why is the Mt. Ararat Internet TV video viewer cutoff at the bottom of my monitor?

The bottom of the Mt. Ararat Internet TV video viewer may appear cutoff if your computer's screen resolution is set to 800x600 pixels or less. To adjust your screen size complete the following steps.

To Change The Screen Resolution for Windows XP users:

1. Click the Start button at the bottom left of your desktop.
2. Click on Settings and Control Panel.
3. Click on the Display icon.
4. Click on the Settings tab.
5. Put the mouse on top of the arrow on "Screen Area" and move it towards "More". Choose 1024x768 pixels.
6. Click OK.
7. Click OK again on the confirmation message. The screen will turn completely black for a few seconds.
8. Click YES on another confirmation message within 15 seconds, otherwise the change will not take effect.
9. Open a browser and return to a Mt. Ararat Internet TV site.
   NOTE: You can change these settings at any time.

To Change The Screen Resolution for MAC OS X users:

1. Click the Apple icon button at the top left of your desktop.
2. Click on System Preferences.
3. Click on the “Displays” icon in the “Hardware” section
4. Click on any of settings larger than 1024 x 768 accomodate your video window.
5. Close the window and return to the Mt. Ararat Internet TV site.

15. How do I enlarge the video to full screen?

You can click the enlarge icon located to the left of the audio icon beneath the video window to enlarge any video to full screen. Please note that the quality of your video will be reduced by stretching the video beyond the original width and length of the video.

16. How do I return from full screen video to normal size video viewer?

Hit the ESC key.

17. Can my company firewall be blocking the video?

Your company may have a firewall that is configured so that either you cannot connect to the video servers or video
traffic is prohibited on your network. Check with your network administrator to see if there are any known issues with
watching video.

18. What about my office computer - could it be the problem?

If your computer is running Microsoft Windows NT, Windows 2000, Windows XP Professional or Windows 2003 server
and you are not logged onto your office computer as an administrator or as a member of the administrator group, then Microsoft’s Silverlight may not be able to automatically download and install the Silverlight player required to view the video. Under these circumstances, you will need to either (a) have your network administrator install Silverlight on your computer or have your network administrator grant your logon account local administrative rights on your office computer.

19. How do I save my videos to my computer, instead of opening them in the video Player?

All videos that are currently available are streamed versions only. The Mt. Ararat Internet TV platform does not allow download of any videos for content protection purposes.

20. My video seems to be stuck. I see the buffering animation, but the number is not increasing.

If you are watching a live video and the video trys to re-buffer and you see a buffering animation in the middle of your video window, simply click the buffering animation once. You will see a play button. Now click the play button and your video will reload.

If you are watching an on demand video and you see a buffering animation, simply click at any location in the time progress bar located directly beneath the video window to restart your video.

21. How can I watch a pay-per-view video?

To watch pay-per-view videos you must be a registered user. You will be required to provide a credit card to pay for the video. Upon successful payment, you will be able to view the video.

22. I am still having problems. Can you help me?

If you are still having difficulties watching the stream, please contact our technical support team at This email address is being protected from spambots. You need JavaScript enabled to view it. or at 1-866-794-9797, option 2 and they will be able to assist you.